FAQ/POLICIES

Returns/Exchanges


At this time we only accept exchanges for equal or greater value within 10 days of the delivered date. No returns. There is a 20$ re-stocking fee on all exchanges (per order). We understand that it is difficult to buy jewelry online and want to do our best to help you find the perfect piece of jewelry. We will work until you are 100% satisfied. Please contact us: jacojedesigns@gmail.com to initiate an exchange. Generally exchanges take 7-10 business days after your package has arrived to our parcel to be sent back out. Exchanges must include your order number, shipping address and exchange instructions.

Shipping

All purchases made will be shipped to the confirmed address associated with your Paypal account or billing address. Chain orders generally ship within 2-3 business days of purchase. Pendants and rings are made upon order and are shipped within 7-10 business days depending on the piece. We try our absolute best to get your order shipped as soon as possible. Jacoje uses FedEx 2DAY shipping with a signature required upon delivery. All international orders will be responsible for paying the Taxes and Duties (import) fees associated with the purchase. Please feel free to reach out to: jacojedesigns@gmail.com for any questions or updates regarding an order.

 

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